Note: The job is a remote job and is open to candidates in USA. Ooma, Inc. empowers people to connect through their cloud-based communication platform. The Senior Sales Engineer for AirDial will support resellers in pre-sale and implementation, focusing on technical solution design and compliance for POTS line replacement opportunities.

Responsibilities

• Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features
• Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval
• Respond to customer cyber and risk assessment evaluations specific to AirDial deployments
• Own proof-of-concept(PoC) deployments for strategic reseller opportunities
• Lead technical sections of RFP responses for AirDial opportunities
• Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams
• Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams
• Collaborate with product and marketing teams to create market-specific content that differentiates AirDial
• Utilizing AI to find new and innovative ways to streamline processes and automation

Skills

• 3+ years' experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones)
• 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications
• 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment
• Direct experience responding to end-customer cyber and risk assessments
• Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications
• Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management)
• Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection
• Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels
• Ability to work flexible hours and travel to customer sites in North America on short notice
• Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences
• Self-starter requiring minimal day-to-day oversight
• Bachelor's degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered

Benefits

• Bonus(es)
• Sales incentive(s) (target included in OTE)
• Stock in the form of Restricted Stock Units (RSUs)

Company Overview

Company H1B Sponsorship