Note: The job is a remote job and is open to candidates in USA. Intrado is dedicated to saving lives and protecting communities through innovative emergency services solutions. The Senior Sales Account Executive will drive revenue growth by selling call handling solutions and emergency communications technology to government agencies and public safety organizations, while also building trusted relationships and navigating complex procurement processes.

Responsibilities

• Achieve and exceed assigned revenue targets by selling call handling solutions to state and local government agencies, PSAPs, and emergency communications centers
• Develop and execute strategic territory and account plans to identify, qualify, and close new business opportunities while expanding existing customer relationships
• Establish and maintain executive-level relationships with 911 Directors, Emergency Communications Managers, Public Safety Leadership, IT leaders, and procurement stakeholders
• Serve as a trusted advisor, helping agencies evaluate and modernize emergency communications infrastructure
• Manage the full sales cycle from prospecting through contract execution, including discovery, solution presentations, demonstrations, proposals, and negotiations
• Effectively communicate the operational, technical, and financial value of call handling and emergency communications solutions
• Lead opportunities through government procurement processes, including RFPs, RFIs, RFQs, cooperative purchasing vehicles, and contract negotiations
• Support agencies in identifying funding sources, grants, and budget strategies that enable technology modernization initiatives
• Partner with product, engineering, implementation, and customer success teams to deliver successful customer outcomes
• Maintain accurate pipeline data, forecasts, and account activity within Salesforce or other CRM platforms while monitoring market trends and competitive activity

Skills

• 5+ years of sales experience, selling Public Safety Solutions, Call Center Solutions, and/or Cloud PBX required
• 2+ years 9-1-1 or public safety experience required
• Proven track record of meeting or exceeding sales targets and managing complex sales cycles
• Knowledgeable about public safety operations, workflows, and challenges (PSAP, government agencies, etc.)
• Strong negotiation, presentation, and consultative selling skills
• Excellent communication, relationship-building, and interpersonal skills
• Ability to navigate government contracts, grants, and funding mechanisms
• Experience with CRM tools (e.g., Salesforce, HubSpot)
• Understanding of software, hardware, and cloud-based solutions relevant to public safety (e.g., CAD, RMS, telematics, AI-driven analytics)
• Bachelor's degree from an accredited college or University with major case work in business administration, information technology or related field required
• Equivalent work experience in a similar position may be substituted for educational requirements

Benefits

• Medical, dental, vision, life and disability coverage
• Paid time off
• A 401(k) retirement plan
• Paid parental leave
• Access to a robust library of personal and professional training resources
• Employee discounts
• Critical illness
• Hospital indemnity
• Access to legal support
• Pet insurance
• Identity theft protection
• An EAP (Employee Assistance Program) that includes free mental health resources/support

Company Overview

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