Note: The job is a remote job and is open to candidates in USA. Drawbridge is seeking a Senior Revenue Operations Analyst to enhance their go-to-market process, primarily focusing on Salesforce actions and updates. This role involves day-to-day administration, support, and continuous improvement of Salesforce processes to drive revenue growth and optimize tools across the organization.

Responsibilities

• Act as the primary business process super user for Salesforce and Salesforce CPQ
• Manage day-to-day system operations, user support, and enhancement requests
• Support and optimize quote-to-cash processes (pricing, quoting, approvals)
• Develop reports and dashboards for pipeline visibility, forecasting, and productivity performance as needed
• Ensure data consistency across platforms
• Support evaluation, implementation, and roll out of new GTM technologies; support ongoing optimization of existing technologies
• Lead cross functional projects as they relate to GTM systems
• Partner cross-functionally to deliver system improvements
• Gather requirements and translate business needs into solutions
• Provide user training, onboarding documentation, and change management support for systems updates
• Provide sales and end user support for GTM systems
• Support data quality and hygiene efforts

Skills

• 5+ years of Salesforce operational administration experience
• Experience in a SaaS or recurring revenue environment
• Operational experience with Salesforce CPQ and quote-to-cash processes (hands-on)
• Strong understanding of sales and GTM business processes (pipeline stages forecasting, lead to opportunity flow, quote-to-cash)
• Familiarity with GTM tools such as Outreach, data platforms, marketing automation platforms
• Strong troubleshooting and problem-solving skills, keen attention to detail
• Ability to work cross-functionally and communicate clearly with stakeholders
• Salesforce Administrator certification
• Addition Salesforce certifications (Advanced Admin, CPQ Specialist)

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