Note: The job is a remote job and is open to candidates in USA. DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Senior Program Manager to lead the delivery of large-scale network operations and infrastructure services across a complex, multi-stakeholder enterprise environment, focusing on program governance and operational performance.

Responsibilities

• Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
• Establish and maintain program governance, reporting cadence, and escalation processes
• Lead status reporting, executive briefings, and performance reviews
• Manage program risks, issues, and dependencies through structured RAID management
• Oversee delivery of network operations, infrastructure, and security services in a 24×7 environment
• Ensure adherence to service level agreements (SLAs) and operational targets
• Coordinate across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, Security operations
• Lead capacity planning and resource alignment across operational and project demands
• Balance steady-state operations with engineering and modernization initiatives
• Coordinate prioritization of work requests, changes, and projects
• Serve as the integration point across technical teams, vendors, and business stakeholders
• Facilitate collaboration across multiple workstreams to ensure aligned execution
• Support change management and release coordination activities
• Drive improvements in operational efficiency, service quality, and reporting transparency
• Support the adoption of best practices aligned to ITIL or similar frameworks
• Identify opportunities for automation, performance optimization, and service enhancements

Skills

• Bachelor's degree in Information Technology, Engineering, Business, or related field
• PMP certification
• 10+ years of experience in program or project management
• Prior experience managing network infrastructure or IT operations programs
• Demonstrated experience in large, multi-team delivery environments
• Managing SLAs and operational performance
• Stakeholder and executive communications
• Strong knowledge of network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)
• IT service management frameworks (ITIL preferred)
• Experience supporting highly regulated or public sector environments
• Familiarity with service management platforms (e.g., ServiceNow or similar)
• Network monitoring and operations tools
• Experience managing distributed or geographically dispersed teams
• Strong leadership and decision‑making ability
• Excellent communication and stakeholder management skills
• Ability to operate in high‑availability, mission‑critical environments
• Structured, disciplined approach to execution and governance
• Successful completion of a Fingerprint background investigation
• H 1B citizenship status required

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

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