Note: The job is a remote job and is open to candidates in USA. Direct Travel is a company specializing in corporate travel solutions, and they are seeking a Senior Program Manager to oversee candidate travel delivery. This role ensures alignment with global strategies and policies while managing regional execution and enhancing the overall candidate experience.

Responsibilities

• Regional Program Ownership: Own regional execution of the Candidate Travel Program (US, EMEA, or APAC); ensure consistent delivery against global operating model, policies, and SLAs
• Stakeholder Coordination: Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes
• Workflow Monitoring & Exception Management: Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps
• Escalation Management: Manage regional escalations and high-priority candidate issues within defined SLAs; serve as the escalation point between Program Managers and Head of Program Delivery; resolve non-routine issues and complex candidate situations
• Candidate Experience: Ensure consistent, brand-aligned candidate experience across the region; maintain service quality standards and drive continuous improvement in responsiveness and issue resolution
• Automation & Reporting Partnership: Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities
• Capacity Planning & Business Reviews: Provide regional input into quarterly reviews, capacity planning, and future-state design; prepare regional performance summaries and trend analysis for executive review
• Team Leadership & Development: Provide coaching and support to Program Managers and Specialists; ensure clear accountability and quality standards across the regional team

Skills

• 7+ years of corporate travel account management, program management, or operations experience
• 3+ years managing regional or multi-location travel programs
• Strong knowledge of travel industry operations, policies, and automation platforms
• Demonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysis
• Excellent interpersonal, communication, and problem-solving skills
• Ability to manage multiple priorities and work across time zones
• Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms
• Strong analytical and reporting capabilities
• Bachelor's degree in Business, Operations, or related field preferred
• Experience with Google or large enterprise recruiting programs
• Knowledge of candidate experience best practices and recruiting workflows
• Experience with SLA management and KPI tracking
• Background in business travel policy or mobility services
• Leadership experience managing small teams or matrix teams
• Bilingual Spanish is ideal

Company Overview