Note: The job is a remote job and is open to candidates in USA. FranConnect is the leading franchise and multi-unit management software provider, seeking a Senior Product Designer to enhance their product offerings. The role involves designing features for complex B2B SaaS products, integrating AI into the design process, and collaborating with product managers and engineering teams to deliver high-quality user experiences.

Responsibilities

• Design features and workflows for complex, data-rich B2B SaaS products
• AI-native design -- integrating AI across discovery, prototyping, and delivery to accelerate iteration and scale impact across squads
• Partner with Product Managers to translate requirements into intuitive UX solutions
• Contribute to improving consistency across products by applying shared patterns and standards
• Support the evolution of the design system through contributions and feedback
• Conduct research using product analytics (e.g., Pendo) and customer feedback
• Collaborate with Engineering teams, including offshore partners in India, to deliver high-quality designs
• Present design work and rationale to product leadership and customers

Skills

• 5-8 years of product design experience
• B2B SaaS experience is required (please do not apply if you are missing this experience)
• Demonstrated experience applying AI tools to the design process and building/scaling a design system that unifies experience across a multi-product platform to enable squads to effectively execute
• Experience designing complex workflows or operations-focused software
• Portfolio demonstrating strong UX fundamentals and problem-solving skills
• Ability to work independently with guidance and feedback from senior designers
• Strong communication and collaboration skills
• Experience working with offshore engineering teams in India is a major plus
• Comfortable navigating ambiguity, demonstrating a positive approach to change with the ability to adapt and remain effective in evolving environments

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