Note: The job is a remote job and is open to candidates in USA. New Relic is a global team of innovators dedicated to shaping the future of observability. The Partner Solutions Consultant will serve as the primary technical arm for the Partner Sales Go-To-Market engine, ensuring partners are technically capable and successful in delivering observability solutions across the partner lifecycle.

Responsibilities

• Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy
• Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs)
• Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners
• Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems
• Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy
• In collaboration with New Relic Professional Services, you will oversee partner-led project delivery to ensure high-quality outcomes. You will guide partners through proven implementation playbooks, serve as a technical escalation point, and monitor project health against Customer Satisfaction (CSAT) targets

Skills

• 5+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies
• Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership
• Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority
• Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers)
• Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes
• Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines
• Must be able to speak Spanish

Benefits

• Healthcare
• Dental
• Vision
• Parental leave and planning
• Mental health benefits
• A 401(k) plan and match
• Flex time-off
• 11 paid holidays
• Volunteer time off
• Other competitive benefits designed to improve the lives of our employees
• Flexible workforce model allowing fully office-based, fully remote, or hybrid work

Company Overview