Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee health benefits. The Senior Operations Specialist will serve as a subject matter expert for the Certificates of Insurance process, ensuring compliance and operational efficiency while supporting onshore and offshore teams.

Responsibilities

• Serve as a subject matter expert for the Certificates of Insurance process and related operational activities
• Support onshore and offshore teams with COI questions, issue resolution, and process guidance
• Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance
• Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing
• Assist with implementation activities, transition support, and project work related to the offshore COI function
• Support setup, go-live, and stabilization efforts for transitioned COI work
• Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes
• Assist in delivering training and knowledge transfer sessions for offshore and onshore team members
• Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness
• Help identify process gaps, trends, and improvement opportunities within COI workflows
• Partner with leadership on standardization, efficiency, and continuous improvement initiatives
• Collaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellence
• Help monitor adherence to established processes, service expectations, and quality standards

Skills

• College Degree or equivalent education, training and work-related experience
• Property & Casualty Insurance License
• Five years of experience within the insurance industry
• Experience handling Complex Certificates of Insurance
• Ability to read contracts and insurance policies
• Highly effective written and verbal communication skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to work without direct supervision
• Knowledge of insurance specific systems and applications

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

Company Overview

Company H1B Sponsorship