Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to building a more connected and compassionate health experience. The Senior Manager, Epic Training Environment & Content Strategy will oversee the design and optimization of training environments and educational content to ensure high-impact implementations and operational excellence.

Responsibilities

• Oversee training environment strategy, structure, and governance across implementations and optimization efforts
• Manage intake, prioritization, and execution of training environment build and rebuild requests (MST build/rebuild)
• Serve as the primary liaison between business units, Clinical Informatics, and IT for training environment needs
• Establish and maintain standards for training documentation, job aids, and learning materials
• Develop and manage a centralized intake and prioritization process for education materials
• Ensure all training content aligns with system workflows, deployment timelines, and operational needs
• Monitor environment readiness, identify risks, and drive mitigation strategies
• Lead continuous improvement efforts related to training environments and content processes
• Provide oversight and quality assurance for documentation across teams

Skills

• Bachelor's degree or equivalent experience
• 7+ years of experience in clinical informatics, healthcare IT, or enterprise training
• Epic certification required
• Hands-on experience with MST build and MST rebuild processes
• Demonstrated experience developing training materials and documentation at scale
• Strong project management, prioritization, and stakeholder management skills
• High attention to detail and commitment to quality
• Experience supporting enterprise EHR implementations
• Experience developing governance models and standardized processes
• Strong collaboration across technical and operational teams

Benefits

• Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
• Includes an award target in the company’s equity award program
• Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families
• Benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility

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