Note: The job is a remote job and is open to candidates in USA. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Manager, Development (CRM) leads a team of engineers responsible for building and maintaining CRM capabilities within the Genesys Cloud platform, driving technical strategy and ensuring high-quality delivery.

Responsibilities

• Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform
• Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams
• Drive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystems
• Influence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performance
• Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impact
• Build and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworks
• Strengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliability
• Develop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvement
• Identify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiatives
• Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value

Skills

• Proven experience leading and developing high-performing software engineering teams in cloud or SaaS environments
• Strong technical background in system design, scalability, performance, and reliability
• Experience working with CRM platforms or customer engagement systems
• Familiarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrame
• Experience with modern JavaScript or TypeScript frameworks such as Vue or Svelte
• Demonstrated ability to define and execute technical strategy aligned with business objectives
• Strong cross-functional collaboration skills with product, design, and engineering stakeholders
• Track record of delivering complex, multi-team technical initiatives with high quality and predictability
• Experience with large-scale cloud platforms such as AWS, Azure, or GCP
• Familiarity with contact center or customer experience technologies
• Experience with serverless architectures, including AWS Lambda, and frameworks such as NestJS
• Background in API and microservices architecture design and integration
• Experience leading distributed or globally diverse engineering teams
• Strong data-driven mindset with experience using metrics to guide engineering improvements

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Company Overview

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