Note: The job is a remote job and is open to candidates in USA. Providence is a comprehensive health care organization dedicated to patient-focused care. The Senior IS Epic Applications Analyst will drive innovative solutions for complex business challenges, collaborating across teams to ensure effective application use and mentoring others to enhance workflows and outcomes.

Responsibilities

• Provide management with expert advice and counsel on a wide range of business issues using in-depth analysis and information. Many issues are highly technical and complex in nature
• Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers to ensure efficient, effective use of application resources and create supporting documentation as needed
• Partner with internal and external teams to design and implement business solutions. Apply professional judgment and analysis to recommend actions that meet business needs, while assisting others in similar decision-making activities
• Demonstrate service excellence and foster positive relationships with patients, families, employees, managers, medical staff, volunteers, and community members to maximize productivity and collaboration
• Apply technical standards, concepts, and theories to solve highly complex problems, while mentoring less experienced staff in tools, techniques, and analytical skills
• Prepare documentation and assist in defining and developing workflows in collaboration with stakeholders
• Lead project teams as required
• Analyze and synthesize data to evaluate multiple approaches and solutions to issues or problems
• Collaborate with peers to create and maintain team-specific documentation and lead efforts to improve documentation standards
• Identify, manage, and communicate issues and risks, escalating appropriately. Assist others in troubleshooting and root cause analysis of application failures
• Translate business needs into system design alternatives, configuration, and workflow validations
• Facilitate and coordinate development and analysis of complex test plans. Serve as a resource during testing and upgrades, coordinating with appropriate individuals
• Define and achieve individual goals aligned with organizational mission, quality, budget, customer satisfaction, and financial results
• Plan and coordinate downtime, change management, maintenance, and upgrades. Perform capacity planning and vendor management
• Ability to travel as required (up to 10%)
• Perform rotational on-call responsibilities

Skills

• Bachelor's Degree - Computer Science, Business Management, Information Services or equivalent educ/experience
• Epic certification within 90 days of hire
• 7 years - Build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience)
• 4 years - Epic Certification with build experience
• Within 90 days of hire: Epic certification
• Upon hire: Certifications in software applications, technology infrastructure, or clinical specializations
• 4 or more years of Epic Certification with build experience
• Epic Application Knowledge:
• User Security & Permissions
• Cogito Reporting
• Radar Dashboards
• Grand Central and / or Prelude

Benefits

• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

Company Overview

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