Note: The job is a remote job and is open to candidates in USA. Workato is a leader in enterprise orchestration, helping businesses streamline operations through its AI-powered platform. The Senior Instructional Designer will create engaging learning experiences to help users master Workato's capabilities, collaborating with various teams to ensure effective training and continuous improvement of instructional content.

Responsibilities

• Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Workato products (e.g. Agent Studio, Enterprise MCP, API Platform)
• Content Development: Create high-quality instructional materials (videos, e-learning, documentation, job aids) that explain Workato product concepts, features, and best practices through strong storytelling, learning flow, and user engagement
• Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap
• Scenario-Based Learning: Design practical labs and real-world scenarios (e.g., building and managing Genies, configuring skills, building data orchestration workflows) to drive practical understanding
• Assessment & Certification: Develop robust assessments, knowledge checks, and performance-based evaluation materials that measure learner proficiency
• Cross-Functional Collaboration: Work with Product, Engineering, Customer Success, and SMEs as a trusted partner who can clarify technical requirements and ensure alignment with roadmap and customer needs
• Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content, as well as contribute to standards, best practices, and process improvements within the team
• Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato’s training is innovative and market-leading

Skills

• Proven experience designing technical learning content for SaaS, automation, or AI products
• Ability to quickly learn and design learning content around complex technical concepts (AI agents, knowledge bases, APIs, data orchestration)
• Skilled in authoring tools (Articulate, Captivate, Camtasia, Adobe CC, etc.) and multimedia production
• Experience working cross-functionally with Product, Engineering, and Customer Success teams
• Design evaluation mechanisms to capture data and feedback to drive continuous improvement
• Excellent written and verbal communication skills
• At least 6+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation
• Experience with low-code/no-code platforms, automation, or AI-driven products
• Familiarity with Workato or similar integration/automation tools
• Knowledge of adult learning theory and instructional best practices
• Experience creating digital media (e.g. simulations, animated video, graphics, etc.)
• Experience developing training for multiple modalities (virtual, hands-on/experiential, instructor led, synchronous/asynchronous) for a variety of audiences

Company Overview

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