Note: The job is a remote job and is open to candidates in USA. German American Bank is seeking a Senior Field Service Engineer to support highly customized electron beam welding and additive manufacturing systems throughout North America. The role involves hands-on startup support, advanced troubleshooting, customer training, and collaboration with engineering teams in both the U.S. and Germany.

Responsibilities

• Support installation, startup, and commissioning activities for electron beam welding and additive manufacturing systems
• Diagnose and resolve complex electrical, mechanical, controls, vacuum, and electromechanical issues
• Provide technical support and troubleshooting both remotely and on-site
• Serve as a key technical resource during customer escalations
• Deliver customer training and technical guidance
• Support root-cause analysis and implementation of corrective actions
• Work closely with engineering and project teams in Germany and the U.S
• Contribute to technical documentation, troubleshooting procedures, and knowledge-sharing initiatives
• Support continuous improvement of field service and technical support processes

Skills

• 5+ years of experience in Field Service, Startup, Applications Engineering, Technical Support, or a related technical role
• Strong troubleshooting skills involving complex industrial equipment
• Experience supporting electrical, mechanical, automation, or electromechanical systems
• Ability to work independently in customer-facing environments
• Strong communication and training capabilities
• Willingness to travel approximately 25–40%
• Experience with vacuum systems, high-voltage equipment, semiconductor equipment, laser processing systems, additive manufacturing equipment, machine tools, industrial furnaces, or similar technologies
• Familiarity with PLC diagnostics and industrial automation systems (Siemens experience is a plus)
• Experience working within multinational or German engineering organizations
• Experience mentoring or supporting junior technical personnel

Benefits

• Overtime
• 15 days PTO
• 401(k) with company match
• Blue Cross Blue Shield medical coverage including dental
• Visa sponsorship may be considered on a case-by-case basis

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