Note: The job is a remote job and is open to candidates in USA. Komodo Health is on a mission to reduce the global burden of disease by leveraging smarter data usage. As the Senior Director of Analytics Consulting, you will lead the Analytics Center of Excellence team to deliver strategic value through data, analytics, and AI-enabled solutions, ensuring that Komodo's offerings meet customer needs and drive operational excellence.

Responsibilities

• Lead end-to-end analytics consulting delivery — overseeing successful execution of core offerings and AI-enabled solutions across a portfolio of strategic accounts
• Serve as a senior pre-sales partner, acting as an advisor and subject matter expert for Sales and Account Management teams during scoping, proposal development, and customer-facing consultative conversations
• Own the analytics consulting delivery model within ACE, establishing proactive engagement frameworks, SLAs, and KPIs that drive customer product adoption and long-term retention
• Guide Account Management and Customer Success teams on account strategy, ensuring customers fully leverage Komodo’s analytics and managed services offerings to achieve their desired business outcomes
• Champion the integration of AI tools and automation into workflows, identifying opportunities to improve delivery efficiency, scalability, and customer impact
• Collaborate closely with Product and Engineering teams to inform new offerings and features, acting as an internal voice of the customer with deep industry context
• Build, staff, and develop a high-performing analytics services team, fostering professional growth and a culture of excellence and continuous learning

Skills

• Experience leading professional services functions within the healthcare or life sciences domain, ideally spanning both delivery and pre-sales
• Hands-on experience in business analytics in biopharma, including working with Commercial, Medical Affairs, Market Access, and Real-World Evidence teams and data (HCP, provider, payer, patient-level)
• Strong consultative instincts – you identify and proactively offer recommendations based on customer insights, and are comfortable presenting to and influencing executive-level stakeholders
• Demonstrated ability to drive customer usage, satisfaction, and retention through strategic planning, proactive engagement, and high-quality delivery
• Experience identifying and implementing process improvements and automation, including the integration of GenAI tools into analytics or operational workflows
• Exceptional leadership and team-building skills, with a track record of coaching and growing high-performing, cross-functional teams
• Ability to manage multiple customer relationships and complex initiatives simultaneously with high quality and grace under pressure
• Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas
• Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster
• Applies both judgment and creativity when working with AI and understands its limitations
• Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role
• Has developed or shared AI-enhanced workflows, automations, or prompts with others
• Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work
• Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design
• Regularly leverages AI tools such as Notion AI, Perplexity, Claude, Descript, Runway, Midjourney, or Microsoft Copilot i.e. to improve speed, clarity, or creative output

Benefits

• Performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan
• Equity awards
• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Hybrid work model with hubs in San Francisco, New York City, and Chicago

Company Overview

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