Note: The job is a remote job and is open to candidates in USA. Solo.io is a VC-backed company that enables organizations to connect, secure, and observe modern applications with their API and Service Mesh Management Platform. They are seeking a Senior Customer Success Engineer to provide expert guidance to customers, develop relationships, and assist in the successful adoption of their products.

Responsibilities

• Provide daily expert guidance to existing customers
• Develop strong relationships with customers, sales, and product teams
• Proactively guide customers through their architectural and product setup and decisions
• Troubleshoot and solve complex situations collaborating with Developers and Field Engineers
• Contribute to Solo.io projects by submitting issues, pull requests, and documentation
• Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility
• Manage stressful situations with calm professionalism, empathy, and compassion
• Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions

Skills

• At least two years of hands-on experience with Kubernetes
• Working knowledge of Go, Java, Node.js or related, modern programming language
• Ability to dig into code to troubleshoot
• Strong written and verbal communication skills

Company Overview