Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The role involves leading life science customers in the rapid installation of clinical solutions and managing projects throughout the implementation lifecycle.

Responsibilities

• Lead life science customers in the rapid installation of eTMF, CTMS, Site Connect, Study Training, Study Startup, Payments, Disclosures and OpenData Clinical solutions to support clinical trial data and content management needs at small to global Sponsors, CROs and Academic Research Centers
• Manage projects and customers during the implementation's lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities
• Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders
• Mentor project team and consultants in the R&D Services organization and provide leadership for project teams
• Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company

Skills

• 8+ years of experience working with or for organizations in life sciences or healthcare
• Direct system implementation experience either as a consultant or IT representative
• Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction
• Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders
• Knowledgeable in life sciences compliance and computer systems validation requirements
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution
• Typical travel is 25% but can be up to 50%
• Lives or able to work in Central or Eastern time zone
• Direct experience with systems such as Veeva Vault, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, NextDocs, Greenphire or Shared Investigator Portal (SIP) Documentum, SharePoint, other clinical technologies
• Consulting experience, working with a major system integrator or software vendor in services delivery management and/or systems implementation

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Company Overview