Note: The job is a remote job and is open to candidates in USA. First American is a company that has been dedicated to its people since 1889, fostering an inclusive and supportive work environment. They are seeking a Senior Business Systems Analyst to contribute to the CRAFT team's efforts in enhancing internal business functions through AI, automation, and process improvement by gathering requirements and developing proof-of-concept solutions.

Responsibilities

• Participate in discovery sessions with internal business partners to gather requirements and understand current-state workflows
• Map business processes, document findings, and bring forward observations and recommendations to the engagement lead
• Develop proof-of-concept solutions that validate technical approaches before the CRAFT team moves to full implementation
• Apply AI tools actively in day-to-day work — using them to analyze, draft, research, and build — and bring that literacy to bear when evaluating solution options
• Write and maintain documentation, including process maps, requirements, and POC summaries
• Identify inefficiencies and gaps in existing workflows and surface them with supporting analysis
• Work across engagement types as needed — AI and automation, data and analytics, and process improvement
• Other duties as assigned

Skills

• BS degree or equivalent work experience
• Typically 4–7 years of directly related experience
• Strong analytical and problem-solving skills — you ask questions before drawing conclusions
• Comfortable conducting interviews and working sessions with managers and their teams to gather requirements and map processes
• Active user of AI tools in professional work — beyond basic prompting; you use AI to get real work done
• Clear written and verbal communication skills; able to document complex processes and summarize findings for a non-technical audience
• Ability to manage your own work and deliver reliably across multiple concurrent assignments
• Experience with Cursor or other AI-powered productivity tools preferred
• Familiarity with process mapping, requirements documentation, or business analysis frameworks a plus
• Familiarity with data visualization or BI tools recommended
• Background in financial services, title insurance, or other regulated industries preferred

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

Company Overview