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[Remote] Senior Analyst, Customer Success

Remote · Ethiopia Full-time

Note: The job is a remote job and is open to candidates in USA. JD Power is a leading company in automotive analytics, seeking a Senior Analyst in the OEM Customer Success organization. The role involves acting as a data analyst lead, providing insights on automotive sales and pricing, and building relationships with key clients to drive satisfaction and retention.

Responsibilities

  • Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights
  • Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights
  • Proactively identify solutions to support the sales and business development organization
  • Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values
  • Lead discussions with J.D. Power users at OEMs
  • Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services

Skills

  • 2-5 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics
  • Significant experience with Excel and PowerPoint is required
  • Experience using BI platforms like Tableau, PowerBI, or ThoughtSpot for analysis
  • Experience with executive-level presentations and public speaking
  • Automotive industry experience in finance, analytics, corporate strategy, or pricing is highly desirable
  • General interest and understanding of trends in the automotive industry is desirable

Company Overview

  • JD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. It was founded in 1968, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://JDPower.com.
  • Company H1B Sponsorship

  • JD Power has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 2 in 2023, 4 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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