Note: The job is a remote job and is open to candidates in USA. NetCov is seeking a Security Engineering Manager to lead their Security Engineering team, ensuring operational efficiency and timely delivery of initiatives. The role involves managing daily service operations, enhancing customer satisfaction, and fostering team performance through leadership and process improvement.

Responsibilities

• Monitor daily service operations, ensuring adherence to SLAs and high-quality standards
• Project management, ensuring timely delivery of security solution deployments
• Develop strategies to enhance operational efficiency and customer satisfaction
• Lead and support a team of engineers and specialists, promoting a culture of excellence and continuous improvement
• Conduct performance evaluations, identify training needs, and facilitate professional development opportunities
• Ensure optimal staffing levels and shift coverage to meet service demands across all managed teams
• Continuously assess and refine operational processes to increase efficiency and effectiveness
• Implement and advocate for ITIL best practices within the security engineering team
• Drive initiatives to standardize security engineering procedures and documentation
• Compile and analyze service performance data to identify trends, areas for improvement, and achievements
• Prepare and present regular reports on team performance, service issues, and resolution metrics
• Use data-driven insights to guide operational decisions and improvements
• Serve as additional escalation point of contact for client communications related to service delivery and operational issues in support of team leads
• Foster strong relationships with clients, ensuring open lines of communication and satisfaction with service outcomes
• Collaborate with clients to understand their service needs and adjust operational processes accordingly

Skills

• Proficiency in managing service operations, including a deep understanding of ITIL principles and service management best practices
• Demonstrated ability to lead, motivate, and develop a team of technical support professionals
• Strong analytical and problem-solving skills, with the ability to utilize performance metrics to drive operational improvements
• Excellent communication and interpersonal skills, capable of effectively interacting with team members, clients, and other stakeholders
• Ability to adapt to changing priorities, manage multiple tasks simultaneously, and thrive in a dynamic service environment
• Experience with advanced security systems, including SIEM, EDR, and firewalls
• Experience with additional security products such as DNS Filtering and Threatlocker
• Experience with email security products and awareness training
• Experience with IT service delivery and project management frameworks, like ITIL
• Experience with compliance and risk management in a regulated industry

Company Overview

Company H1B Sponsorship