Note: The job is a remote job and is open to candidates in USA. ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies, dedicated to enhancing customer journeys. The Healthcare Customer Service Representative role involves assisting customers with healthcare inquiries, managing inbound and outbound calls, and ensuring customer satisfaction with their health insurance policies and benefits.

Responsibilities

• Help customers with a wide range of healthcare related inquiries
• Handle inbound calls and outbound campaigns
• Assist with questions about current health insurance policies or benefit cards
• Support completing orders
• Update personal information on accounts

Skills

• High school diploma or GED required
• Ability to type 25 words per minute
• Intermediate/advanced technical proficiency
• Open availability 8am - 2am EST - 7 days a week
• A PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions

Company Overview