Note: The job is a remote job and is open to candidates in USA. Tel.Net s.r.l. is seeking a SAP ERP Automation (Tivoli) Team Member I to support day-to-day Tivoli operations. The role involves monitoring alerts, executing runbooks, performing basic troubleshooting, and ensuring services remain stable.

Responsibilities

• Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact
• Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes
• Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes
• Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate
• Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status
• Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests
• Maintain knowledge articles, troubleshooting notes, and shift handover summaries
• Other duties as assigned

Skills

• DoD Secret Clearance
• Bachelor's Degree
• Demonstrated experience working with SAP Navy ERP systems
• Experience providing Tier 3 or advanced functional/technical support
• Strong verbal and written communication skills with the ability to train diverse user groups
• Understanding of Navy workflows, financial processes, or supply operations

Benefits

• Competitive pay and benefits, including PTO and company matched 401k
• Development opportunities through comprehensive training suite
• Opportunities to engage with the community through volunteering

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