Note: The job is a remote job and is open to candidates in USA. Kong is a leading developer of API and AI connectivity technologies, seeking a seasoned Field Operations Manager to join their Revenue Operations team. The role involves defining and implementing business objectives and processes for a hyper-growth sales team, requiring a hands-on practitioner of full-funnel GTM Strategy & Operations.

Responsibilities

• Lead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning
• Partner with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services
• Provide visibility and performance tracking on the health of the business, lead funnel monitoring, sales efficiency, and productivity key performance metrics via business intelligence applications
• Lead execution of the operating cadence within the theater, supporting management inspection throughout the customer lifecycle at each level of the organization
• Support sales leadership with content preparation for key management reporting needs, including but not limited to Quarterly Business Reviews
• Drive CRM accuracy, pipeline analytics, forecasting, and ad hoc regional reporting requirements
• Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc
• Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other teams to assist in addressing issues, building plans, and driving change management
• When requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action, and delegate to the appropriate individual to manage
• Ensure all Sales Leadership team issues are addressed properly, efficiently, and judiciously, and keep track of progress until resolved
• Any additional tasks required by the manager

Skills

• Organization and order during busy periods with composure and focus
• Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo, and similar tools
• Demonstrable competence with Google G-Suite tools
• Excellent quantitative and analytical skills, a data-driven mindset
• Strong customer service attitude, ability to work independently, and in a fast-paced environment
• Excellent written and communication skills
• 5-8 years of relevant business experience
• A team player who works well in a collaborative environment
• BA/BS in a quantitative field, MBA, or related graduate degree a plus

Company Overview

Company H1B Sponsorship