Note: The job is a remote job and is open to candidates in USA. Grafana Labs is a remote-first, open-source powerhouse with over 20M users worldwide. As a Sales Development Representative, you will engage with users and prospects to provide resources and guidance while partnering with the Sales Team to identify new business opportunities.

Responsibilities

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends
• Follow up on inbound leads effectively and efficiently
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone
• Use Salesforce and Grafana dashboards for lead and account management and research
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
• Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them
• Consistently meet new business opportunity and pipeline targets
• Collaborate with cross-functional teams such as marketing and sales to win as a team

Skills

• Located in NORAM
• Open to feedback and coaching, always looking for ways to improve
• Clear and concise written and verbal communication style
• Excellent organizational skills and the ability to prioritize many tasks and demands
• Willingness and ability to take on any task - no matter how small or big - with a focus on quality
• Resourceful and proactive in an environment that is constantly evolving
• Driven by purpose and by winning with a team-first attitude
• Curious and passionate about technology
• Experience in sales or customer-facing roles
• Familiarity with Salesforce and lead management tools
• Ability to craft thoughtful, value-add messaging
• Experience in a fast-paced, high-growth environment

Benefits

• Equity
• Bonus (if applicable)
• 30 days per annum annual leave policy
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days

Company Overview

• Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://grafana.com.