Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a leading healthcare services and products company, and they are seeking a Representative II, Customer Service – New Patient Care. This role is responsible for engaging with patients to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies through warm outbound calls and supportive guidance.

Responsibilities

• Serves patients over the phone to initiate their first order of diabetes testing supplies and related products
• Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process
• Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed
• Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations
• Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month
• Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals
• Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues
• Documents all interactions and maintains detailed notes in the company system for continuity and compliance
• Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies
• Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams

Skills

• 1-3 years of customer service experience in a call center environment
• High School Diploma, GED or equivalent work experience

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Company Overview