Note: The job is a remote job and is open to candidates in USA. TalentPop App is seeking a Remote French Bilingual Customer Support Representative who is fluent in French and English. The role involves connecting with customers through voice calls and live chat to provide empathetic and effective support, ensuring customer satisfaction and addressing their needs.

Responsibilities

• Deliver timely and friendly support in both French and English via calls and chat
• Troubleshoot issues with a calm, solutions-first approach
• Accurately document all customer interactions
• Identify recurring trends and share feedback to improve processes
• Collaborate with team leads and colleagues to stay aligned on priorities
• Represent the brand with professionalism, care, and cultural sensitivity

Skills

• Fluent in French and English
• 1+ year of remote/online experience in customer service or a similar role
• Excellent written and verbal communication skills
• Calm and solution-focused under pressure
• Experience with bilingual customer support is an advantage
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Familiarity with E-Commerce and CRM systems is a plus

Benefits

• Permanent work-from-home setup
• Competitive pay, reviewed annually
• Paid time off for rest and recharge
• Monthly health stipend
• Performance bonuses based on KPIs
• A team culture that values growth, accountability, and connection
• Your career growth will be supported

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