Note: The job is a remote job and is open to candidates in USA. QualStaff Resources is a company in the medical device industry, seeking a Remote Customer Support Rep. The role involves assisting customers with technical issues related to medical devices primarily via phone and documenting interactions accurately.

Responsibilities

• Assist customers primarily by phone, sometimes via chat, regarding medical device product
• Troubleshoot technical issues related to the product
• Document each interaction into the CRM accurately

Skills

• 1 year+ of customer service / call center experience
• Must have dependable internet service
• Patience, empathy, and communication are key
• Associates or Bachelor's degree preferred
• Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
• Fluently bilingual (English/Spanish) is a plus

Benefits

• Computer equipment will be provided

Company Overview