Note: The job is a remote job and is open to candidates in USA. Service Specialties Inc. is a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. They are seeking a Customer Service Representative/Dispatcher to handle inbound calls for scheduling service and maintenance, maintain the customer database, and support the dispatch team.

Responsibilities

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database
• Making daily outbound phone calls
• Routing technician based on location
• Maintaining a positive team atmosphere with all members of the dispatch team

Skills

• Previous call center experience - 1 year
• Must be able to type ~70 wpm
• Ability to handle high call volume
• Ability to work independently as well as within the dispatch team
• Be familiar with main cities and locations in Northern Virginia
• Must be able to accurately document information into our customer data base (Service Titan)
• High Speed internet
• Quiet Workspace with minimal background noise

Benefits

• Medical, Dental, Vision, STD, LTD & Life Insurance
• 401k retirement with match
• 7 Paid Holiday’s per year
• Paid Vacation & Personal Days
• Continued education with periodic classes

Company Overview