Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Remote Customer Service Representative to join their team. The role involves assisting customers with billing inquiries, ensuring accurate documentation, and adhering to regulations while providing excellent customer service.

Responsibilities

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Skills

• Must reside in New York state
• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines
• Ability to effectively communicate with outside parties
• Effective call handling skills and high levels of professionalism
• Strong focus on exemplary shift attendance
• Proficient with Microsoft applications
• Ability to learn software applications
• High School graduate/equivalent
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 40 mbps download, 20 mbps upload

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

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