Note: The job is a remote job and is open to candidates in USA. RG&T Solutions is seeking a dedicated Remote Customer Service - Benefits Specialist to join their team in Leacock-Leola-Bareville, Pennsylvania. The role involves assisting clients and employees with benefits inquiries, explaining plan options, and resolving issues while providing exceptional customer support through various communication channels.

Responsibilities

• Assisting clients and employees with benefits inquiries
• Explaining plan options
• Resolving issues efficiently
• Providing exceptional customer support through various communication channels, including phone, email, and chat
• Processing benefits enrollments
• Maintaining accurate records
• Ensuring compliance with policies and regulations
• Collaborating with internal teams to improve service delivery
• Contributing to training initiatives

Skills

• Excellent communication skills
• Problem-solving skills
• Attention to detail
• Self-motivation
• Strong organizational skills
• Ability to manage multiple priorities effectively
• Familiarity with benefits programs
• Familiarity with regulatory standards

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work hours
• Ongoing professional development opportunities

Company Overview