Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity, emphasizing a people-first approach and a flexible work environment. The Regional Deployment Business Operations role focuses on supporting operations teams to enhance business growth and improve margins through AI-driven insights and standardized practices.

Responsibilities

• Support Americas Field Deployment team to drive improvement across all relevant KPI’s
• Lead structured onboarding programs for all Deployment Resources (Technicians, Deployment Managers and Coordinators)
• Drive mentoring, knowledge transfer and continuous training cycles
• Enable leadership decision-making through clear, data-driven reporting
• Ensure timely PO creation and invoicing to ensure accurate program financials are accurate
• Drive collaboration across all deployment support teams to maximize efficiency and cost recovery
• Prepare and maintain accurate regional services field resource utilization metrics
• Ensure compliance with Ciena Finance guidance and SOX policies
• Monitor and maintain performance and track key project management KPIs
• Develop automated dashboards and reporting capabilities
• Provide historical performance analysis and trend visibility
• Executive Reporting & QBR Support
• Coach Deployment managers/coordinators regarding operational usage of processes and tools
• Enforce governance through systems such as Salesforce and Kantata
• Lead resource management process and tool improvements
• Support AI-driven workflow automation to reduce DM/DC effort and cycle time
• Drive direct cost savings through process automation
• Conduct capability assessments and identify PM skill development needs

Skills

• Strong stakeholder management across operations, finance, and sales teams
• Ability to drive process improvement and automation initiatives
• Familiarity with tools such as Salesforce, Kantata, Power BI, CPODS/Oracle, MS Project
• Proven ability in financial management (forecasting, margins, cost control)
• Strong experience in project/program management and leadership
• Experience with portfolio governance, KPIs and executive reporting
• Background in telecom, networking, or services delivery environments
• Experience leading recruiting, onboarding, training and enablement

Benefits

• Non-Sales employees may be eligible for a discretionary incentive bonus
• Sales employees may be eligible for a sales commission
• Medical, dental, and vision plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence

Company Overview

Company H1B Sponsorship