Note: The job is a remote job and is open to candidates in USA. SiteZeus is a company that helps brands make smarter real estate decisions using data, analytics, and predictive modeling. They are seeking a Real Estate Consultant to manage customer relationships, drive retention and adoption, and lead strategic conversations that connect insights to business decisions.

Responsibilities

• Own overall customer health for a book of business, including retention risk and renewal outcomes
• Build strong relationships with client stakeholders, including executive-level contacts
• Align customer goals to SiteZeus product capabilities and help clients operationalize insights
• Lead onboarding and implementation success in partnership with internal teams
• Drive adoption through structured engagement plans, usage monitoring, and proactive outreach
• Lead recurring client meetings
• Develop and deliver client-facing decks and presentations
• Translate highly technical deliverables into clear business narratives and recommendations
• Own renewal processes, including timelines, negotiation support, and documentation
• Identify upsell and expansion opportunities through usage trends and client growth signals
• Proactively detect churn risk indicators (low engagement, org changes, missed value, dissatisfaction)
• Partner closely with your pod Analyst to prioritize work and deliver timely outputs
• Review model outputs and deliverables for quality and client readiness
• Document customer feedback and escalate trends to Product in a structured way
• Contribute to internal process improvement and documentation

Skills

• 2–5+ years of experience in Consulting, Customer Success, Account Management, or Client Services
• Experience in commercial real estate, site selection, retail strategy, or location analytics
• Strong client communication and presentation skills (written and verbal)
• Experience managing renewals and customer health in a SaaS or services environment
• Comfort working with data-driven products (you don't need to be a data analyst, but you must be curious and adaptable)
• Strong organizational skills and ability to manage multiple priorities
• Experience working with enterprise customers
• Experience supporting analytics, BI, or data-heavy SaaS products
• Familiarity with adoption/usage metrics and customer lifecycle management

Benefits

• Health insurance
• PTO
• Additional benefits per company policy

Company Overview