Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is seeking a Rating & Marketing Support professional to join their Shared Services team. This role is responsible for providing high-quality rating and marketing support to agents and account teams across IOA locations, requiring a service-oriented and technically proficient candidate with a commercial lines background.

Responsibilities

• Deliver rating and marketing support to agents and account teams across IOA locations
• Provide quotes and bind new business and endorsements through multiple carriers
• Build and maintain strong relationships with carrier underwriters through frequent and professional communication
• Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements
• Research and apply marketing solutions tailored to client and carrier needs
• Assist internal teams with coverage, documentation, and procedures to ensure accurate business placement
• Accurately rate new business, remarket renewal accounts, and process endorsements
• Maintain working knowledge of proposal formats and expectations
• Create and implement procedures to enhance rating and marketing efficiency
• Identify and act on opportunities to support business growth
• Track individual productivity, quality, and service standards, and take corrective action when needed
• Provide back-up support to teammates to ensure consistent service excellence
• Participate in training, mentoring, and ongoing development opportunities
• Continuously improve professional skills through internal and external learning
• Demonstrate integrity and leadership

Skills

• Previous commercial lines experience
• Previous commercial rating experience
• License highly preferred
• Excellent organization, multi-tasking, delegation, and decision-making skills
• Outstanding customer service and communication abilities
• Ability to manage high volumes of work with accuracy
• Proficiency with PC and Microsoft suite of applications
• High School diploma

Benefits

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Company Overview