Note: The job is a remote job and is open to candidates in USA. VirtuallyinCredible Careers Hub is seeking a Property Management Operations Manager/Team Leader to oversee the daily operations of a property management team. This leadership role involves supervising Virtual Assistants and ensuring tasks across leasing, maintenance, collections, and administration are completed efficiently while driving performance and process improvement.

Responsibilities

• Supervise all leasing, collections, maintenance dispatching, and administrative activities
• Ensure all rental inquiries are answered promptly
• Monitor lead conversion rates, applications, approvals, move-ins, and occupancy levels
• Supervise daily posting of rental advertisements on Facebook Marketplace, Craigslist, Zillow, and other rental platforms
• Review guest cards, applications, collections reports, and vacancy reports
• Coordinate maintenance requests and follow up until completed
• Manage and supervise team members and provide daily performance coaching
• Identify operational problems and recommend solutions to improve occupancy and collections

Skills

• Minimum of 5 years of apartment, multifamily, or residential property management experience
• Experience supervising leasing agents, maintenance coordinators, collections personnel, and administrative staff
• Strong understanding of leasing, rent collections, renewals, notices, delinquency follow-up, work-order management, and occupancy management
• Experience managing virtual teams and remote employees
• Strong reporting and organizational skills
• Comfortable working U.S. business hours and communicating clearly in English
• Quiet home office work environment
• A fast and reliable internet connection of at least 10 Mbps with internet backup available
• Dependable electricity with power backup available
• Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor
• RAM: 8 GB to 16 GB or higher
• Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe)

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