Note: The job is a remote job and is open to candidates in USA. InfiCare Staffing is seeking a Project Manager with experience in the NICE CXONE platform to lead a large-scale Call Center Transformation program. The role involves managing project delivery, coordinating integration activities, and ensuring adherence to project management best practices.

Responsibilities

• Lead and manage the end-to-end delivery of a large-scale Call Center Transformation program centered on NICE CXone
• Develop and maintain comprehensive project plans, schedules, milestones, and resource allocations
• Drive program governance, ensuring adherence to organizational delivery standards and project management best practices
• Coordinate integration activities across NICE CXone, Salesforce Service Cloud, Snowflake, on-premises applications, and third-party systems
• Manage project scope, timelines, dependencies, risks, issues, and change requests throughout the project lifecycle
• Facilitate collaboration among business, technology, data, vendor, and third-party stakeholders
• Ensure alignment of solution delivery with approved architecture, data models, business requirements, and integration strategies
• Track project progress and provide regular status updates, executive reporting, and stakeholder communications
• Identify potential delivery risks and proactively develop mitigation and contingency plans
• Drive issue resolution and escalation management to maintain project objectives and timelines
• Support testing, deployment, cutover planning, and post-implementation stabilization activities

Skills

• 8+ years of Project Management experience leading enterprise technology initiatives
• Proven experience managing large-scale Contact Center, Customer Experience (CX), or Digital Transformation programs
• Hands-on experience delivering NICE CXone implementations and integrations
• Strong experience managing integrations with Salesforce Service Cloud, Snowflake, and enterprise applications
• Demonstrated success leading SaaS implementation projects and complex system integration initiatives
• Experience working within structured enterprise governance and PMO frameworks
• Strong stakeholder management and executive communication skills
• Experience managing third-party vendors, implementation partners, and cross-functional teams
• Proficiency with project management methodologies including Agile, Hybrid, and Waterfall
• Direct experience with NICE CXone platform deployment and migration projects
• Knowledge of contact center operations, workforce engagement, omnichannel customer service, and CX technologies
• Experience with enterprise data platforms, analytics, and reporting solutions leveraging Snowflake
• PMP, PgMP, Scrum Master, or equivalent project management certification preferred

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