Note: The job is a remote job and is open to candidates in USA. Atreo.io is a company focused on providing RTSM applications, and they are seeking a Project Manager to act as the primary client contact for day-to-day operations. The role involves overseeing communication plans, coordinating data uploads, and providing training and support for clients.

Responsibilities

• Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT)
• Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs
• Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments
• Oversee client system UAT and system go-live
• Consult with client clinical supplies and operations leads to support system usage
• Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards
• Develop client and site system training manuals and deliver study training for clinical team
• Monitor study issues for trends to enhancement opportunities or additional training needs
• Participate in client audits
• Responsible for the health of the client relationships and tracking client Health Scores

Skills

• Professional technical support experience
• Strong communication skills
• The candidate must possess at minimum a bachelor's degree in a life sciences, supply chain management, or information technology field, or equivalent experience
• Leadership Competencies; Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables
• Excellent verbal and written communication skills
• Up to 25% business travel, namely for on-site client visits in support of sales opportunities, client User Acceptance Testing, client training and industry conferences
• Clinical management experience is highly desired
• Supply chain experience is a plus
• Experience with RTSM is a plus

Company Overview