Note: The job is a remote job and is open to candidates in USA. Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. They are actively seeking a Program Manager - Customer Success to build and maintain relationships with strategic customers while leading multiple customer programs to successful completion.

Responsibilities

• Build and maintain trusted relationships with strategic customers
• Understand customer business goals and align program delivery with customer expectations
• Drive customer onboarding, implementation, adoption, and ongoing success
• Monitor customer health and proactively identify risks and opportunities
• Conduct regular business reviews and executive status meetings
• Ensure high customer satisfaction and advocate for customer needs internally
• Lead multiple customer programs from initiation through successful completion
• Develop project plans, timelines, milestones, budgets, and resource plans
• Coordinate cross-functional teams including Engineering, Sales, Product Management, Operations, Quality, and Support
• Track program progress and communicate status to internal and external stakeholders
• Manage risks, dependencies, issues, and change requests
• Ensure projects are delivered on schedule, within budget, and meet quality standards

Skills

• Build and maintain trusted relationships with strategic customers
• Understand customer business goals and align program delivery with customer expectations
• Drive customer onboarding, implementation, adoption, and ongoing success
• Monitor customer health and proactively identify risks and opportunities
• Conduct regular business reviews and executive status meetings
• Ensure high customer satisfaction and advocate for customer needs internally
• Lead multiple customer programs from initiation through successful completion
• Develop project plans, timelines, milestones, budgets, and resource plans
• Coordinate cross-functional teams including Engineering, Sales, Product Management, Operations, Quality, and Support
• Track program progress and communicate status to internal and external stakeholders
• Manage risks, dependencies, issues, and change requests
• Ensure projects are delivered on schedule, within budget, and meet quality standards

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