Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Program Manager leads individual client projects, managing timelines and relationships while ensuring effective survey design and reporting for Member Experience products.

Responsibilities

• Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting
• Builds and maintains relationships with client contacts and learns their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended account/program changes
• Ability to identify risk and proactively solve problems
• Provide support for service failures and service recovery
• Update survey design based on client goals and feedback
• Program survey design into multiple different platforms
• Make necessary updates to dashboard reporting
• Partner with client through project lifecycle
• Lead kick off calls at the start of project in order to appropriately set client expectations
• Track response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goals
• Act as an engaged and effective member of a team, working with cross-functional partners across the organization
• Act as a mentor to new hires and existing teammates

Skills

• Minimum 7 years of health care, quality improvement, project management, or experience improvement
• Understanding of the unique challenges within Health Care, Health Plans and Member Experience
• Demonstrated ability to manage large, strategic client projects
• Use of demonstrated analytical skills to identify, research, and solve complex problems with a sense of urgency
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to question, probe, and/or challenge clients in order to ensure the client's ultimate needs are met
• Ability to handle multiple projects simultaneously while meeting strict deadlines
• Proven ability to provide recommendations that will support client goals and strategy
• Proven ability to anticipate client questions and needs
• Proven ability to act as a strategic partner and expert in management of client portfolios
• Proven ability to identify and escalate risk to internal and external partners
• Bachelor's degree in a related field is required
• Proven excellence in the support and service to complex customers is preferred
• Demonstrated higher level Excel skills preferred

Benefits

• In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Company Overview

Company H1B Sponsorship