Note: The job is a remote job and is open to candidates in USA. Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. They are seeking a Program Manager to own end-to-end delivery of assigned programs and projects across the Nexcess Platform Roadmap, collaborating with various teams to ensure successful project execution.

Responsibilities

• Own end-to-end delivery of assigned programs and projects from initiation through close
• Build and maintain program plans, schedules, RAID logs, and dependency maps across all active workstreams
• Drive progress against milestones and hold cross-functional teams accountable to delivery commitments
• Identify risks and blockers early, escalate with context, and help resolve them
• Support quarterly roadmap intake and planning cycles in collaboration with the Director of Program Management
• Build and maintain SLT-level status reporting for all assigned programs and projects
• Facilitate regular stakeholder meetings, publish decisions and action items, and maintain momentum between sessions
• Manage communication across Engineering, Product, and GTM partners throughout the program lifecycle
• Support executive-level reporting for the Director and Product VP
• Bring clear, confident communication to ambiguous or high-pressure delivery situations
• Coordinate GTM readiness across Sales, Marketing, Client Success, and Training for assigned programs and projects
• Ensure all GTM dependencies are identified, tracked, and resolved ahead of launch
• Lead and facilitate internal enablement sessions for assigned programs
• Manage launch checklists and go-live coordination
• Own comprehensive UAT planning, execution, triage, and prioritization for assigned programs and projects
• Coordinate UAT participation across QA, Engineering, and Product teams
• Track defect resolution and acceptance sign-off through program readiness
• Ensure UAT outcomes are documented and communicated to all relevant stakeholders
• Collaborate with the Director on resource and capacity planning across quarters
• Serve as a tool administrator for assigned programs and projects in Linear and Asana
• Contribute to PMO process, template, and delivery framework improvements
• Participate in cross-org PM collaboration sessions and quarterly planning cycles

Skills

• 5 to 8 years of combined program and project management experience
• Demonstrated history managing complex, cross-functional programs and projects independently
• Experience delivering programs with SLT stakeholder accountability and executive-level reporting
• Ability to coordinate across Engineering, Product, and GTM teams simultaneously
• Strong written and verbal communication, especially in high-pressure or ambiguous delivery situations
• Background in managed hosting, cloud infrastructure, or B2B SaaS strongly preferred
• PMP certification preferred or actively in progress
• PMP certification (active)
• Experience coordinating GTM readiness across Sales, Marketing, and Client Success simultaneously
• Background running UAT end-to-end including triage, defect tracking, and sign-off
• Experience supporting quarterly roadmap intake and planning with a Product or Engineering leadership team
• Familiarity with compliance-adjacent delivery environments such as PCI, HIPAA, or SOC 2
• Exposure to eCommerce platform delivery, cloud infrastructure programs, or CDN services

Benefits

• Traditional and Roth 401k with company matching
• Remote-first team environment
• Consistent and set work hours
• High-ownership programs with real business impact and executive visibility
• A voice in how the PMO is built and how delivery is done
• Clear growth path into Senior Program Manager roles
• US-based team with regular offsites for planning, collaboration, and team building

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