Note: The job is a remote job and is open to candidates in USA. Itential is seeking a Program Manager to join their Professional Services organization. The role involves overseeing the delivery of large, complex programs, driving cross-functional alignment, and ensuring strategic initiatives are executed on time and within scope.

Responsibilities

• Lead and Deliver Complex, Multi-Team Programs
• Oversee end-to-end delivery of large technical or strategic programs, ensuring alignment with business objectives
• Manage program timelines, milestones, and deliverables with high accountability
• Monitor progress and ensure programs stay on time, within scope, and within budget
• Execute programs using both Agile and Waterfall methodologies as appropriate
• Drive Cross-Functional Alignment
• Coordinate across engineering, product, operations, and business teams to ensure shared understanding and execution
• Translate business requirements into actionable technical requirements
• Facilitate communication between technical and non-technical stakeholders
• Manage Risks, Dependencies, and Issues
• Identify program risks early and develop mitigation strategies
• Escalate blockers and resolve cross-team issues to maintain delivery momentum
• Build and Maintain Program Structure and Governance
• Develop and manage program schedules, roadmaps, and documentation
• Establish standards, processes, and best practices for program execution
• Communicate Program Status and Outcomes
• Provide regular updates to leadership on progress, risks, and strategic impact
• Ensure clear, timely communication across all stakeholders
• Support Strategic Planning and Long-Term Vision
• Help define high-level goals, roadmaps, and success metrics for programs
• Evaluate program strengths and weaknesses to drive continuous improvement
• Optimize Tools, Processes, and Operational Efficiency
• Identify gaps in workflows and design scalable solutions
• Drive continuous improvement initiatives to enhance engineering and operational performance
• Perform other related duties as assigned

Skills

• Minimum of 8 years of industry experience
• PMP certification required
• Proficiency with Microsoft Project, Smartsheet, and the Microsoft Office suite
• Strong problem-solving skills
• Strong project planning, scheduling, and organizational skills
• Enterprise software delivery experience, including familiarity with deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures where cloud-hosted product components integrate with customer-managed infrastructure
• Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management
• Able to hold credible conversations with customer infrastructure, security, and network teams to ensure program success
• Recognizes when a customer-side blocker (firewall rules, certificate issues, server readiness, etc.) will impact the delivery timeline and escalates before it does
• Excellent written, verbal, client-facing, and internal communication skills, with the ability to communicate up to executive/C-level leadership
• Experience with change-management processes for professional services projects
• Experience creating or reviewing professional services SOWs

Company Overview

Company H1B Sponsorship