Note: The job is a remote job and is open to candidates in USA. Great Lakes Service is seeking a Product Manager who will act as a key connector between business stakeholders and technical teams. The role involves translating business needs into actionable product requirements and ensuring that tools reflect user workflows while delivering measurable value.

Responsibilities

• Translate business goals, operational needs, frontline feedback, and user stories into detailed product requirements, acceptance criteria, and delivery-ready work items for the product
• Translate business needs, operational requirements, and frontline feedback into technical requirements, user stories, and acceptance criteria
• Define product priorities and make informed trade-off decisions regarding scope, sequencing, and release timing to maximize business value
• Ensure product initiatives align with organizational goals and deliver measurable business outcomes
• Partner with engineering and technical teams to break complex workflows into manageable and testable increments
• Use operational metrics, performance data, and user feedback to continuously refine product direction and priorities
• Define, manage, and maintain an evergreen prioritized product backlog
• Prioritize product enhancements that improve workflow efficiency, information quality, operational readiness, and downstream decision-making
• Help maintain alignment between short-term delivery priorities and the broader product roadmap
• Lead collaboration across engineering, design, analytics, operations, and frontline user groups
• Serve as liaison between business stakeholders and product delivery teams
• Facilitate discussions around priorities, trade-offs, risks, and resource allocation
• Facilitate working sessions, requirements workshops, workflow reviews, user testing conversations, and prioritization discussions
• Communicate product progress, outcomes, and recommendations to senior leadership
• Foster alignment among stakeholders while balancing competing priorities and business objectives
• Support rollout planning, user acceptance testing, and deployment activities
• Track delivery progress against requirements, milestones, dependencies, and committed outcomes
• Assist with change management initiatives, including process adoption, stakeholder engagement, and training support
• Monitor product adoption, utilization, and business impact following implementation
• Collaborate with business and technical teams to measure value realization and identify opportunities for ongoing improvement
• Analyze user behavior, operational performance, and product outcomes to identify enhancement opportunities
• Support the development of scalable processes that improve operational efficiency and user experience
• Stay informed on emerging technologies, industry trends, and best practices related to workflow optimization and product management

Skills

• Strong product management and product ownership capabilities
• Exceptional analytical, critical thinking, and problem-solving skills
• Ability to translate complex business processes into structured product requirements
• Strong backlog management and prioritization skills
• Excellent communication and stakeholder management abilities
• Ability to balance competing priorities and make data-driven decisions
• Strong facilitation and cross-functional leadership skills
• Ability to thrive in ambiguous and evolving environments
• Experience driving organizational change and user adoption
• Proficiency with product management and collaboration tools
• Strong understanding of workflow optimization, operational processes, and decision-support systems
• Experience leveraging data, reporting, and analytics to guide product decisions
• Bachelor's Degree in Business, Information Systems, Engineering, Operations Management, Computer Science, or a related field; or equivalent combination of education and experience
• Experience in Product Management, Business Analysis, Operations Strategy, or a related role
• Demonstrated experience translating business requirements into technical solutions
• Experience managing agile backlogs, writing user stories, and prioritizing work across multiple stakeholders
• Experience supporting product rollouts, user testing, and operational change initiatives
• Experience working within a distributed field service, technician services, or operationally intensive business
• Experience supporting workflow optimization, decision-support tools, scheduling platforms, or operational software products
• Experience with adoption tracking, business value realization, and change management programs
• Familiarity with AI-enabled workflows, recommendation engines, optimization tools, LLM-powered solutions, or structured decision-support technologies

Company Overview

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