Note: The job is a remote job and is open to candidates in USA. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. They are hiring a Principal Product Manager to own the end-to-end device connectivity experience across their product ecosystem, ensuring reliable, scalable connectivity for Vivint devices and improving customer trust and experience.

Responsibilities

• Own the product strategy and roadmap for how Vivint devices connect to customer networks and maintain reliable connectivity over time
• Define the customer and system experience across onboarding, authentication, provisioning, reconnection, and long-term network resilience
• Partner deeply with hardware, platform, mobile, and cloud teams to shape connectivity architecture and deliver reliable experiences across the device portfolio
• Drive prioritization and tradeoff decisions across protocols, performance, diagnostics, and recovery flows to improve connection success and reduce field issues
• Establish and manage core connectivity metrics, including pairing success, time to connect, disconnect rate, reconnection success, and long-term device stability
• Lead cross-functional delivery from concept through launch and iteration, aligning stakeholders around a clear vision for dependable device connectivity

Skills

• 5+ years of product management experience, including ownership of technically complex products or platform capabilities
• Strong experience working with hardware teams and building products where device performance and connectivity are core to the customer experience
• Familiarity with connectivity protocols and standards such as Z-Wave, Wi‑Fi, Matter, Bluetooth, or similar technologies
• Proven track record of leading cross-functional teams across product, engineering, design, QA, hardware, and platform organizations
• Strong systems thinking and product judgment, with the ability to turn technical complexity into clear priorities and customer-facing outcomes
• Analytical mindset with comfort defining reliability metrics, diagnosing failure patterns, and using data to guide iteration
• Excellent communication skills and the ability to influence across teams while driving alignment in a fast-moving, ambiguous environment

Benefits

• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups
• Quarterly Innovation Weeks
• Annual bonus, short- and long-term incentives, and program-specific awards
• Benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts

Company Overview

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