Note: The job is a remote job and is open to candidates in USA. Yendo is a company dedicated to empowering individuals to build a stronger financial future using AI technologies. The Principal Product Manager will lead the development of internal AI and automation platforms, focusing on enhancing operational efficiency and customer satisfaction while navigating a fast-paced, high-growth environment.

Responsibilities

• Own and evolve the product vision, strategy, and roadmap for Yendo's AI & ops automation, fraud, and engineering-productivity platforms, balancing big-picture bets with iterative, tactical delivery
• Use AI to automate operational workflows e2e, lowering cost-to-serve while improving CSAT for the ops teams who use your tools and the cardholders they serve
• Conduct quantitative and qualitative research with both ops users and cardholders, and define the KPIs that guide prioritization and measure impact
• Advocate for the user and bring product and customer insights into company-wide business decisions
• Communicate critical information clearly and foster a transparent, collaborative working environment

Skills

• 6+ years of experience in product management in high-growth tech environments
• Proven ability to lead small, cross-functional teams to deliver measurable results with a bias for action and comfort with ambiguity
• Strong analytical skills and a knack for turning insights into actionable strategies
• Exceptional communication skills and the ability to influence stakeholders across all levels of the organization
• A customer-first mindset with a passion for solving real-world problems
• AI Product Fluency with daily use of LLMs for analytics, writing, design and prototyping
• Domain experience in fintech, consumer apps or AI Automation
• Expertise in building internal tools for operations or engineering
• Technical background in software engineering

Benefits

• Offers Equity
• Offers Bonus
• Comprehensive medical, dental, vision and life Insurance
• 401K
• Unlimited PTO
• Remote or in one of these offices (Dallas, Texas; Philadelphia; San Francisco Bay Area)

Company Overview

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