Note: The job is a remote job and is open to candidates in USA. PATTERNS LLC is seeking a Principal Product Manager for Media Solutions to lead product definition and development on the Genesys Cloud platform. The role involves strategic leadership, cross-functional collaboration, and a focus on delivering innovative voice solutions powered by AI and modern telephony architectures.

Responsibilities

• Define and execute the Genesys Cloud Media Solutions roadmap, with a focus on modern telephony, real-time media, and AI-driven voice use cases
• Lead cross-functional alignment across product, engineering, sales, support, IT, finance, and legal teams
• Translate evolving market needs—especially around AI voice, automation, and real-time communications—into scalable, API-driven product requirements
• Develop and deliver sales enablement materials and training to support go-to-market success
• Support commercial and contractual initiatives with partners and customers
• Identify and drive new business models and revenue opportunities, particularly around programmable communications, APIs, and AI-powered voice services

Skills

• 8+ years of experience in cloud-based solutions, with a strong background in product management for communications and media platforms
• 8+ years of experience driving go-to-market strategy with customers, partners, and developers
• Deep expertise in modern telephony, VoIP architectures, and SIP-based communications
• Proven experience delivering high-quality, real-time audio and media solutions, ideally supporting AI voice bots, virtual agents, or conversational platforms
• Strong experience with API-first platforms, developer ecosystems, and programmable communications
• Experience delivering customer experience solutions (e.g., IVR, Contact Center, UCC, QM, CRM)
• Familiarity with CCaaS, UCaaS, CRM, and Media Solutions platforms
• Proven ability to prioritize effectively and deliver in fast-paced, complex environments
• Demonstrated success leading high-performing, cross-functional teams
• Strong ability to influence and guide cross-functional stakeholders
• BA/BS required

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