Note: The job is a remote job and is open to candidates in USA. True Link is a profitable, mission-driven fintech company focused on providing financial solutions for underserved populations. They are seeking a Principal Product Designer to lead product design initiatives, advocate for user perspectives, and collaborate closely with product managers and engineering leads to enhance user experience across their core business lines.

Responsibilities

• Lead end-to-end product design for our Card Platform. From mobile UX iterations of our core product, to iterations of new products as we expand into adjacent categories, to experimental product led growth and AI-powered features like receipt management
• Support the design needs of our Trust & Invest business, including micro-iterations on the product, and solving for customer requests
• Drive customer insight and research. Identify the open questions that matter; proactively run customer interviews, usability tests, and concept testing; and synthesize findings into clear design implications for both near-term decisions and longer-horizon roadmap thinking
• Be the team's strongest advocate for the user perspective in cross-functional discussions, deepening understanding of our customers across the company
• Operate as a senior design thought-partner for product and engineering leadership to shape requirements, not just respond to them, which includes navigating stakeholder feedback and applying good judgment about customer discovery versus forward momentum
• Represent design in client-facing settings where needed
• Produce polished, well-considered design work using our existing design patterns - we're not looking for someone who wants to rethink the foundations. Maintain design coherence across a product suite that serves multiple user types with meaningfully different needs
• Handle the full range of design needs: big new features, incremental iterations, mobile polish, and the occasional slide deck or screenshot pull for the sales team

Skills

• 8+ years of product design experience, especially in lean team environments
• Experience in fintech, financial services, or a regulated product environment is a plus
• Lead with the user. Research and insight generation is something you proactively do
• Stellar end-to-end design chops, from early discovery and concept development through detailed interaction design and QA
• Desire to be an individual contributor and stay close to the work
• Experience designing for complex, multi-user-type products where different audiences have meaningfully different contexts and needs
• High collaboration instinct with product managers, engineers, and non-design stakeholders
• Excellent judgment about process
• Comfortable presenting design decisions and rationale to senior stakeholders
• Grounded in existing patterns and best practices
• Aligned with company values: humility, ambition, caring, excellence, inclusion, and a genuine belief that the work matters
• Experience designing for caregivers, older adults, or people with complex needs is a plus
• Familiarity with AI-powered product features and the UX considerations that come with them is a plus

Benefits

• We offer competitive wages
• Health, dental & vision coverage
• Paid parental leave
• 12 paid holidays each year
• Your own professional development budget
• Generous vacation
• The majority of us work from home from all across the US
• We enjoy connecting virtually for laughs with teammates and meeting up in-person
• We have small offices in SF and in Kingston NY
• We plan team get-togethers around the country

Company Overview