Note: The job is a remote job and is open to candidates in USA. CGI is a leading IT and business consulting services firm, and they are seeking a seasoned Pega Senior Business Systems Analyst to join their team. The role involves bridging business UX ideas and Constellation reality, shaping work before it hits development, and preventing rework.

Responsibilities

• UX → Constellation Translation (Primary Responsibility)
• Convert business-defined UX concepts into:
• Case types, stages, and steps
• Views and view configurations
• Data objects and relationships
• Ensure designs align with Constellation patterns and constraints
• Challenge and refine UX designs that are not feasible in Constellation
• Case Design & Modeling
• Lead creation and refinement of:
• Case life cycles
• Personas and user journeys
• Data models (case + data objects)
• Simplify and standardize workflows to fit Constellation best practices
• Identify opportunities for reuse across case types
• App Studio Configuration Leadership
• Drive design and configuration using App Studio (not Dev Studio-first mindset)
• Define:
• Views (forms, fields, layouts)
• Assignments and processes
• Partner with SSAs to ensure clean handoff for any advanced logic
• Design Governance & Guardrails
• Enforce Constellation-aligned design decisions:
• Avoid unnecessary customization
• Prevent “Cosmos-style” UI thinking
• Ensure solutions adhere to:
• Pega guardrails
• Reusability and maintainability standards
• Act as the first line of defense before escalation to LSA
• Business Collaboration & Playback
• Facilitate:
• Design workshops
• Playback/demo sessions
• Translate business feedback into actionable configuration changes
• Educate stakeholders on:
• What Constellation can and cannot do
• Trade-offs in design decisions
• Collaboration with LSA & Engineering
• Partner with LSA on:
• Design decisions impacting architecture
• Data model alignment
• Work with SSAs/SAs to:
• Clarify requirements
• Ensure accurate implementation
• Identify when requirements require:
• Custom components
• Integration changes
• Backlog Shaping & Story Definition
• Create and refine user stories with:
• Clear acceptance criteria
• Constellation-aware design context
• Ensure stories are:
• Build-ready
• Free of ambiguity
• Prioritize work with product owners

Skills

• 6–10 years total Pega, with at least 1–2 real Constellation implementations, and strong BSA + App Studio experience
• Strong personal initiative, drive, motivated to learn
• Strong written and communication skills
• Banking experience

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Company Overview

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