Open role
[Remote] Patient Service Representative
Note: The job is a remote job and is open to candidates in USA. Dental Care Alliance is seeking a Patient Service Representative in Suffern, New York, to join their clinical team. The role involves providing high levels of patient care and satisfaction, handling inquiries, scheduling appointments, and assisting with patient treatment plans.
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Skills
- Passion for providing outstanding customer service
- Willingness to learn
- Ability to operate in a team-based environment
- Answer phones
- Handle patient inquiries
- Make appointments
- Assist with the completion of the patient's treatment plans through acceptable financial arrangements
- Flexibility in handling requests and projects assigned by other staff and/or the Office Manager
- Acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
- Must have exceptional customer service skills
- Experience working in a dental, medical, or other health-care office
- Knowledge of insurance plans (HMO/PPO)
- Experience answering telephone
Benefits
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
Company Overview
Company H1B Sponsorship