Note: The job is a remote job and is open to candidates in USA. Collectors Universe, Inc. is a leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a Partnerships Program Manager to manage and grow existing grading partnerships, ensuring seamless access to PSA services through strong relationships and operational execution.

Responsibilities

• Serve as the primary point of contact for PSA's grading partners, owning the health, satisfaction, and growth of each relationship
• Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, and Tech
• Drive program management for global partner implementations
• Partner with product, engineering, operations, marketing, finance, and analytics to launch new programs and support ongoing initiatives
• Manage project timelines, deliverables, and stakeholder updates across internal and external teams
• Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
• Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
• Identify process gaps and build scalable systems for program tracking and reporting
• Communicate program goals, progress, and results to executive stakeholders

Skills

• 5+ years of experience in partnerships and/or program management, ideally in a consumer technology business
• A strong cross-functional operator who can manage external relationships and internal teams simultaneously
• Highly organized with the ability to prioritize ruthlessly and deliver results in a fast-paced, ambiguous environment
• An excellent communicator — equally comfortable in a partner QBR and an executive update
• Data-driven, detail-oriented, and focused on continuous improvement
• A self-starter and creative problem solver who thrives with ownership
• Someone who's comfortable shifting between strategic thinking and hands-on execution as the situation demands
• A quick learner who's comfortable adopting new tools and systems - whether that's a CRM, ticketing platform, project management tool, or partner-facing tech
• Someone who is able to independently pull, structure, and analyze data to surface insights and support decision-making
• Willing to travel up to 10% of the time and as needed at critical project milestones

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

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