Note: The job is a remote job and is open to candidates in USA. Titan Technologies is hiring a bilingual (English/Spanish) Customer Service Representative, based in Houston, Texas, supporting the United States Citizen and Immigration Services (USCIS). The role involves handling sensitive calls from applicants regarding their immigration status and requires strong customer service skills along with a commitment to excellence.

Responsibilities

• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library
• Gather and verify applicant data while documenting every interaction with high detail
• Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations
• Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation

Skills

• US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card
• High School Diploma/GED and at least 6 months of customer service experience
• Full bilingual proficiency (Spanish/English) in both verbal and written communication
• Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome
• Ability to successfully pass a level 2 government background investigation and drug screen
• A dedicated, distraction-free environment is mandatory
• Reliable high-speed cable or fiber service is required; satellite, cellular, and DSL are strictly prohibited
• Proof of ISP service levels must be provided prior to hiring

Benefits

• Titan will provide training
• Potential for Conversion: This part-time role includes the potential to convert to a full-time position after 90 days of service, contingent upon individual performance, attendance, and operational requirements.

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