Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company, and they are seeking an Outbound Contacts Representative 2 to make outbound contacts to members and providers. This role involves performing follow-ups and ensuring timely responses to inquiries while working within defined parameters.

Responsibilities

• Represents the company by making outbound contacts to members and/or providers regarding a variety of issues
• Performs necessary follow up with members and/or providers
• Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards
• Makes decisions that typically focus on interpretation of area/department policy and methods for completing assignments
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion

Skills

• 1+ year experience working in a call center environment such as heavy call volume, auto-dialer, dedicated inbound/outbound customer service or support role
• 1+ year of customer service experience
• Must reside in state of FLORIDA
• Bilingual - English, Spanish. Must be able to speak, read and write in both languages without limitations or assistance, must take a language proficiency assessment
• Able to work independently, remotely, and with minimal supervision
• Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, utilizing multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues
• Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously
• Associate's or Bachelor's Degree
• Experience in a healthcare setting

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

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