Note: The job is a remote job and is open to candidates in USA. Keystone Experts & Engineers is a leading provider of forensic engineering and investigative services for various structures and products. The Operations Supervisor will manage a high volume of active projects, ensuring effective communication and timely deliverables while coordinating with clients and a nationwide team of experts.

Responsibilities

• Initiate contact with clients to confirm project scope, expectations, and the timeline required for expert investigation
• Provide timely project updates and respond to client requests by phone and email
• Coordinate with a nationwide team of experts across multiple active assignments to meet expectations for deadlines, status updates, quality, and billing
• Set project priorities and timelines, approve changes and adjustments, and advise MBC on project status and outcomes
• Lead project meetings and facilitate collaboration among team members
• Format formal documents and correspondence to ensure fonts, styles, pagination, and numbering align with Keystone’s quality-control standards
• Prepare budgets and invoice templates, compile finalized invoices, reports and transmit completed packages to clients
• Use Google Workspace, Microsoft Office, XactAnalysis and QuickBase to manage data and track project activity
• Coordinate with restoration and general contractors to support assessments, cost control, and invoice review

Skills

• 7–10+ years of administrative experience, preferably in the restoration, insurance, cost consulting, or construction sectors
• Proficiency in Google Workspace and/or Microsoft Office Suite and specialized platforms such as QuickBase and XactAnalysis
• Strong organizational and time-management skills suited to a fast-paced environment
• Excellent communication skills for working effectively with internal teams, clients, and contractors
• Exceptional attention to detail in data entry, invoice review, and documentation
• Insurance industry background or related experience preferred

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